I’ve spent my career studying the little details behind all the fun we have when we go out. It’s usually not enough to have great food, great drinks, or great service. Just because you built it doesn’t mean they’ll come. You need something else.
If I’ve learned anything so far, it’s this: great hospitality is rarely accidental.
Currently I am running a series of events for hospitality industry professionals called Experiments in Hospitality Education. You can find out more about that series on my events page.
Professionally, I run a company called Sutcliff & Brammer Hospitality Group. I also teach Beverage Management at El Centro College in Downtown Dallas.